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In these cases, please contact us at We replace items only if they are defective or damaged due to our error.

Once the returned item is received, a gift certificate will be e-mailed to you. If you received the item as a gift, you can request a gift credit for the value of your return.

We do not provide refunds for shipping.Ī refund can only be issued to the original method of payment.

We do not refund shipping items returned due to changed mind.

If you still have not received your refund after a reasonable amount of time, please contact us at If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment efund.

If you haven’t received a refund, first check your bank account, then contact your credit card company.

It may take some time before your refund is processed and officially posted.

We reserve the right to refuse a return request after 30 days. If more than 30 days have passed since your purchase, please email us at and we will consider your request on a case by case basis.

Any item that is returned more than 30 days after delivery.

Any item not in its original condition, damaged or missing parts for any reason not due to our error.

There are certain situations where only partial refunds may be granted (if applicable):.

We do not refund shipping costs for items returned due to changed mind.

If you have entered a wrong shipping information, you are not eligible for a reshipment or a refund.

If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment efund.

If we receive a package back from the shipping company/courier due to the address provided being undeliverable, then you will be responsible for non-delivery of the product.

The refund should appear within 5 working days of our receipt, however this may vary based on the method of payment. If you are approved, our refund will be processed, and a credit will be applied to your credit card or original method of payment. Once your return is received and inspected, we will notify you by email to confirm receipt of the item and verify approval or rejection of your refund. Without trackable services, we cannot guarantee that we will receive your returned item. If you are return shipping an item valued at $75 or more, we advise using a trackable shipping service or purchasing shipping insurance to minimize risk. If you receive a refund, the cost of return shipping may be deducted. Please contact us for eligibility and a return shipping label: costs are non-refundable. If the item is damaged due to shipping, we may cover return shipping. You are responsible for paying the shipping costs for returning your item. To return your product, please mail it to: Please email photographs of the damaged package and its contents to: Gift cards are non-refundable.ĭo not send your purchase back to the manufacturer. Save all packaging materials, in addition to the product and shipping box, as the postal service may want to inspect the package. We will contact the shipping carrier to initiate a claim for you. Please contact us immediately if a product has arrived damaged.We can also use the e-mail or phone number associated with the order to locate it in our system. This can be the order number or the original invoice that came with the item. We do not accept items that have stickers on them or any changes/damages to original packaging.Īll returns require a receipt or proof of purchase.To be eligible for a refund or exchange, the item must be unused, unopened and in its original packaging, and in the same condition that you received it.All items are eligible for a return for up to 30 days from the delivery date.

Kolossal helios full#

Once we get the item back, we will ship a replacement or issue a full refund. If there is no need for a claim, we will issue a prepaid return label to return the item. If this is an expensive item, we may have to open a claim with the shipper and will need buyer cooperation (and keeping the item/box/packaging). If an item arrives damaged, we will need photos showing the damage. World of Nintendo / Super Mario / Mario Kart icon-chevronĮligibility for a Return (Refund or Exchange).Heroes of Goo Jit Zu Action Figures icon-chevron.Collectible Statues & Figurines icon-chevron.Backpacks, Purses & Wallets icon-chevron.Shop by Brand/Type icon-chevron Expand submenu.All the rest of the vendors icon-chevron.Zen Monkey Studio Enamel Pins icon-chevron.Great Eastern Entertainment icon-chevron.Manufacturers icon-chevron Expand submenu.